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Appendix 5: Useful contacts for landlords


Many of the most useful contacts are on the internet.  If you do not have access to the internet yourself, most libraries will offer free internet access.  Alternatively the library can provide telephone contact numbers for different services within your local area.

>> Central and local government:

The department for Communities & Local Government (CLG) is responsible for policy on housing, planning, regional and local government and the fire service a range of useful information and leaflets:
www.communities.gov.uk 

Department of Work and Pensions Provides benefits and services for a wide range of people including Housing Benefit:
www.dwp.gov.uk

Direct.gov.uk - Links to government departments and local council websites:
www.direct.gov.uk

>> West of England Authorities

West of England Lettings: 0117 914 1200

>> Bath and North East Somerset Council

Bath and North East Somerset Council
PO Box 3343
Bath
BA1 2ZH

Main switchboard: 01225 477 000


DEPARTMENT or TEAM  (click to email)       

 TELEPHONE 

Environmental Health

 01225 477 563

Private Housing Services

 01225 396 418

Building Control

 01225 477 517

Historic Environment

 01225 477 632

Planning

 01225 394 041

Energy Efficiency

 01225 396 216

Housing Benefits

 0845 9400 480

Council Tax

 0845 9400 480

Bath & District Deposit Bond Scheme    

 01761 432 445 

>> Bristol City Council

Bristol City Council
The Lipscombe Centre
8 Portland Square
Bristol
BS2 8ST

Main switchboard:   0117 9222 000


DEPARTMENT or TEAM (click to email)          

 TELEPHONE

Inner City Private Housing                  

 0117 903 8980 

South Private Housing

 0117 377 2532

North Private Housing

 0117 903 8704

Building Control

 0117 922 3080

Planning 

 0117 922 3097

Deposit Bond

 0117 914 1200 / 3328

Landlord Liaison 

 0117 353 3865 

Housing Benefits

 0117 903 7100

Tenancy Relations 

 0117 914 1206

Council Tax

 0117 903 7100

>> North Somerset Council

North Somerset Council
Private Rented Housing
Somerset House
Oxford Street
Weston-super-Mare
BS23 1TG

Main switchboard:   01934 888 888


DEPARTMENT or TEAM (click to email)         

 TELEPHONE

Private Housing Services 

 01934 634 819 

Building Control 

 01275 884 550 

Planning

 01934 884 292 

Housing Benefits

 01934 888 144 

Tenancy Relations

 01275 888 333 

Council Tax

 01934 888 144 

Woodspring Deposit Guarantee Board

01934 617 617

Empty Homes 

 01275 884 136 

Energy Efficiency 

 01934 634 807 

>> South Gloucestershire Council

South Gloucestershire Council
Council Offices
Castle Street
Thornbury
South Gloucestershire
BS35 1HF

Main switchboard:   01454 868 009


DEPARTMENT or TEAM (click to email)         

 TELEPHONE 

Private Housing Services 

01454 868 001 

Accommodation Team 

01454 865 557 

Building Control 

01454 868 004 

Planning

01454 868 004 

Housing Benefits

01454 868 002 

Council Tax

01454 868 003

>> Tenancy Deposit Protection Schemes:

Tenancy Deposit Solutions
[Insurance based]
www.mydeposits.co.uk

Tel: 0871 703 0552


The Deposit Protection Service
[Custodial]
www.depositprotection.com

Tel: 0870 707 1707


The Tenancy Deposit Scheme
[Insurance based]
www.tds.gb.com

Tel: 0845 226 7837


>> Landlords and agents - associations:

Landlords associations provide advice and information for member landlords. Some organisations provide information accessible to non-members.

National Landlords Association:
www.landlords.org.uk
For further information or to join over the telephone (by credit or debit card) the Membership Department is on: 020 7840 8937 or email: info@landlords.org.uk


The Westcountry Landlords Association:
www.wlainfo.co.uk
For further information or to join over the telephone: 01752 242 980


The South West Landlords Association:
www.landlordssouthwest.co.uk
For further information or to join over the telephone: 01752 510 913


The Guild of Residential Landlords:
www.all4landlords.com
For further information or to join over the telephone: 0845 370 0107


National Federation of Residential Landlords (NFRL):
www.nfrl.co.uk
For further information or to join over the telephone: 01273 423 295,
Email: info@nfrl.co.uk


Residential Landlord Association (RLA)
www.rla.org.uk
For further information or to join over the telephone: 0161 962 0010


The Association of Residential Letting Agents:
www.arla.co.uk


Bristol Association of Letting and Managing Agents (BALMA):
www.balma.co.uk

For further information or to join over the telephone: 01225 320 822


Landlords UK 
Links, forums and information
www.landlords-uk.net


Landlord Law
Legal information, forms and services for Landlords and Tenants
www.landlordlaw.co.uk


Landlord Zone
Information for landlords, tenants & agents.
www.landlordzone.co.uk


Landlord Expo
website and organiser contact details:

www.landlordexpo.co.uk

Telephone: 0117 353 3865

Organised by the West of England group via Bristol City Council Landlord Liaison. Telephone 0117 353 3865 or email: private.landlords@bristol.gov.uk


Residential Landlord
Free information and advice for landlords and property investors
www.residentiallandlord.co.uk 


The court service web-site
For court forms and information leaflets

www.hmcourts-service.gov.uk


The Residential Property Tribunal
For information about the work of the Rent Assessment Committees and their jurisdiction under the Housing Act 2004
www.rpts.gov.uk


Health and Safety Executive
For information about gas safety
www.hse.gov.uk


>> Landlords and Agents - other professional bodies:

The Royal Institute of Chartered Surveyors
www.rics.org


The National Approved Letting Scheme
www.nalscheme.co.uk


The National Association of Estate Agents
www.naea.co.uk


The Association of Independent Inventory Clerks
www.aiic.uk.com


National Mediation Helpline
Information about mediation service
www.nationalmediationhelpline.com


Law Pack Publishing
Low cost forms for landlords
www.lawpack.co.uk


The Leasehold Advisory Service
For landlords of flats on long leases who may have problems with their freeholder
www.lease-advice.org


>> Other:

A useful independent website offering information on tenancy deposit schemes can be found at:
www.tenancydepositschemes.net


A useful independent website offering information on the Local Housing Allowance can be found at:
www.localhousingallowance.net


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